Why Choose LawShield?

  • 20% online discount
  • Designated personal claims handler
  • FREE confidential advice line.
  • Underwritten by a leading insurer

Frequently Asked Questions

FAQ: Shopping with LawShield Direct

Making a purchase at LawShield Direct is easy and secure.

Choosing an item

When you find an item you want to purchase, click the ‘Buy This Policy Now’ button. The item will be added to your ‘Shopping Basket’ this is found on the top right of the page.

Paying for your item

When you are ready to buy, click the ‘Checkout’ button in the Shopping Basket.

Confirming your item

During the checkout process we will ask you to confirm your address and we will show you the total cost of your purchase. Once you have checked these details and clicked ‘Click here to pay with your Debit/Credit card’ you will then be asked to provide your payment details.

Paying for your item

We accept all major debit and credit cards. Once you have clicked 'Authorise', you have completed your purchase.


Security & Credit Card Safety

Your safety is guaranteed because LawShield Direct uses the latest security measures to protect your details when you shop with us, via paypoint.net. After you click on the "Proceed to Checkout" button, secure pages are indicated by:

  1. the web address changing from "http://" to "https://"; and
  2. a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser.

Did you know, if you pay for your policy by credit card then you'll also have the additional protection of the Consumer Credit Act. Your maximum liability on your credit card is £50 in the event that it is lost or stolen or used fraudulently and your liability stops as soon as you notify the credit card company that the card has been lost or stolen or used fraudulently.

Complaints

We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly. If you feel you have a complaint you wish to make please select the type of policy below and follow the online instructions.

Delivery Policy

Upon the purchase of your policy, your documents will be sent to you via email within 3-5 working days. It is important therefore that the email address provided is correct. The facility to print your proof of purchase is available once your transaction has been completed.

I have not received my policy documents

Delivery of documents is made via email and usually takes 3-5 working days from date of purchase. If you believe your policy has not been delivered, and 5 working days have passed, please contact us.